FAQ
How long will my order take to arrive?
This item is made-to-order and will ship approximately 1-2 weeks (5-10 business days) after the order date (or maybe sooner!). Please note that business days do not include weekends or holidays.
What can I expect my piece to look like?
Due to the nature of this hand-crafted production, charms & vintage components will vary slightly in size & look between pieces, making each one unique. We will use our artistic discretion to decide the placement of your charms* & the vintage components we use based on your selections & what is in stock. Haricot Vert celebrates the particularity and uniqueness of each item we put out into the world. Think of it as a little surprise! :)
*Charms may vary slightly between the chart image and the real-life version. Charm charts updated 09/25/2024♡
How do I care for my jewelry?
Please be mindful that our jewelry and Picto-Charms™ are handmade at our store in Williamsburg, Brooklyn in New York City. Our pieces are delicate and should be handled with a gentle hand. Our jewelry is made with high-quality materials that are always mentioned in the product listing, but we suggest avoiding direct contact with water, perfume, and lotions, as it may lead to tarnishing or discoloration.
Do you accept returns, exchanges, or refunds?
Due to our custom and made-to-order production process we do not offer returns, exchanges, or refunds at this time. However, we do offer a Lifetime Repair Pinky Promise: our mission is to craft whimsical pieces that stand the test of time. We believe every creation deserves to be cherished for as long as possible and not cast aside or end up in a landfill due to a mishap. If your Haricot Vert piece ever needs a little TLC, simply visit us or reach out to support@haricotvert.shop. We’re here to help ensure your favorite pieces continue to adorn you for years to come!