Shipping policy
USA SHIPPING
INTERNATIONAL SHIPPING
We offer standard package rates via USPS to the United States and DHL international shipping to the following countries:
Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Curaçao, Czechia, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Gibraltar, Greenland, Grenada, Guernsey, Hungary, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Maldives, Malta, Martinique, Mayotte, Mexico, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Nicaragua, North Macedonia, Norway, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sweden, Switzerland, Türkiye, Turks & Caicos Islands, UAE, United Kingdom, and Uruguay.
If you experience any issues placing your international order, please send an e-letter here to get help. The customer is always responsible for added customs fees.
LOSS, DAMAGE OR THEFT
We strongly recommend opting in for Shipping Protection offered during checkout as we are not responsible for packages once they have been shipped & do not refund for packages lost or held in transit. The shipping protection program is managed by Route (a partner service) and covers loss, damage and theft once the shipment is in transit. By opting out, Haricot Vert will not be liable for shipping mishaps. We are not a factory, we are real humans making your pieces in a small atelier in the NYC and cannot manage the mishaps of the postal service on our own. Thanks for your understanding! In general, please ensure that your delivery address is 100% accurate and secure. If a parcel is marked as delivered, but you have not received it, please check around your home, with neighbors and with your local post office. If a parcel is returned to us because of an incorrect address or other shipping-related issue, please contact us here with your order details to arrange a re-shipment within 6 months of the initial order date. The customer is always responsible for all re-shipping + handling costs + any added customs fees.
RETURNS, EXCHANGES & ORDER CANCELLATIONS
All sales are final. We do not offer any of these options at this time, so please get in touch here if you have any questions or need more info on an item before purchasing. Returns for items damaged during transit or upon the first few days of use will be made on a case by case basis.